Hi, thanks so much for calling multifamily dot loans, how can I help you today? 

[Please leave fields blank when callers decline to or don't have information available. Any ranges or additional notes or information can be added in the additional information field]

May I please have your full name?
The best phone number to reach you on in case we get disconnected and also for one of our mortgage bankers to call you back?
Are you calling today about a purchase, refinance, or construction loan inquiry?
Is this inquiry about a regular multifamily property, low income housing, senior housing, student housing, or another type of commercial property?
What is the estimated loan amount? This is very important to make sure we get you in touch with the right department and team members. (If it is a range we can put that in the notes)
If available, what is the property address (or at least city and state)?
Is there any additional information we should be sharing with our commercial mortgage bankers? The more information you give me the better I can direct your inquiry.
Caller ID
Caller ID
Ruby Receptionist Only - Caller ID if different from Phone Number